Privacy policy.

Last Updated: 21/07/2025

Dawn Surf Co. ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or book a surf lesson with us.

1. What Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Emergency contact details

  • Medical information relevant to your safety in the water

  • Booking and payment details

  • IP address, browser type, and website usage data (via cookies and analytics tools)

2. How We Collect Your Information

We collect personal information when you:

  • Book a lesson via our website (using FareHarbor)

  • Sign up for a newsletter or mailing list

  • Submit an online waiver (via Smartwaiver)

  • Contact us via email or phone

  • Use our website (via cookies and tools like Google Analytics)

3. Why We Collect Your Information

We collect your information to:

  • Manage your bookings and communicate with you

  • Provide safe and effective surf lessons

  • Respond to enquiries and support requests

  • Improve our services and website performance

  • Send marketing emails (only if you’ve opted in)

  • Comply with legal obligations

4. How We Store and Protect Your Information

We store your data securely using trusted third-party platforms, including:

  • Squarespace (website and contact forms)

  • FareHarbor (bookings)

  • Google Workspace (email)

  • Smartwaiver (waiver forms)

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure. We also take steps to ensure the information we hold is accurate, up to date, and complete.

5. Disclosure of Your Information

We will never sell your personal information.
We may share your information with trusted service providers who help us operate our business, such as:

  • Booking and payment platforms (e.g. FareHarbor)

  • Email and cloud storage services (e.g. Google)

  • Analytics and advertising platforms (e.g. Google Analytics, Meta Pixel)

Some of these third parties may store data on servers located outside Australia (e.g. the United States). We take reasonable steps to ensure that any overseas data transfers are secure and comply with Australian privacy laws.

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Measure website traffic and performance

  • Understand visitor behaviour

You can disable cookies in your browser settings, but this may affect website functionality.

7. Accessing, Correcting & Deleting Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or outdated information

  • Request deletion of your information (where legally permitted)

To make a request, please email us at info@dawnsurf.com.au. We will respond promptly.

8. Marketing Communications

If you opt in to receive emails from us, you can unsubscribe at any time by clicking the link in any marketing email or contacting us directly.

9. Unsolicited Personal Information

If we receive personal information that we did not request, we will determine whether we are legally allowed to keep it. If not, we will securely delete or de-identify it.

10. Anonymity and Pseudonyms

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym (e.g. when making general enquiries). Full identification is required for bookings and participation in lessons to ensure your safety.

11. Data Breaches

In the unlikely event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB) scheme.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Dawn Surf Co.
Email: info@dawnsurf.com.au
Torquay, VIC, Australia